技嘉在一款 GPU 散热器风扇叶片被用户意外弄断后仍兑现保修，但将服务从更换改为维修

The details on the exact GPU model haven’t been provided by the owner, but he shows evidence that GIGABYTE didn’t outright refuse any warranty service for a graphics card whose fan blades had been broken. Instead, the company switched its service from a complete replacement of the card to a repair service. For those who find this treatment, perhaps be a little more careful with the GPU’s moving parts.

GIGABYTE also reveals complete transparency, sharing that a repair process could discolor the GPU PCB

After encountering Event ID 153 and Event ID 14, followed by the infamous “nvlddmkm” error on his unnamed GPU, Redditor “u/WholeFreedom3018” decided to initiate an RMA with GIGABYTE. There was only one small problem: during operation, the owner’s fingers came in the way of the spinning blades, separating them from the rest of the housing. Given that we live in strange times, the majority of companies would have outright refused any warranty service.

Fortunately, GIGABYTE stepped forward, and in an email sent to the customer, the company notes that the aforementioned act was “unintentional,” but due to the physical damage inflicted on the GPU, the service will now switch from a replacement to a repair. The company has also been transparent about how the repair process could introduce “minor cosmetic blemishes,” such as “discoloration,” so the owner should be informed about these physical changes before receiving the GPU.

What’s interesting about this incident is that after encountering Event ID 153 and Event ID 14, the GIGABYTE GPU owner didn’t perform the necessary diagnostics to narrow down the actual problem. The Reddit post doesn’t share any details about how he was experiencing those errors in the first place, but the first thing to do is run DDU to remove multiple instances of new and old NVIDIA drivers and prevent further crashes.

Additionally, any chipset or BIOS updates should have been applied, and if the GPU was overclocked and undervolted, retesting while the graphics card operates at factory settings should have further isolated the incident. However, now that the card is in GIGABYTE’s hands, they’ll know what to do. One Reddit user believes that the owner should count himself lucky because the same company kept a defective motherboard for weeks, flashed the BIOS, and said that nothing was wrong with the component.

It was later revealed that there was plenty wrong with the motherboard, with Micro Center discovering bad physical VRMs. Then again, GIGABYTE doesn’t have the best reputation on Reddit, as there have been plenty of examples where the company provided less than stellar customer support. For instance, an RTX 5070 Ti failed to work after just 11 days of purchase, and after two return attempts, the owner said that GIGABYTE failed to respond to emails.

If that wasn’t enough, an RTX 4090 developed memory corruption, with NVIDIA’s own diagnostic tool providing sufficient evidence. Sadly, GIGABYTE didn’t share the same opinion. We’re more than happy that u/WholeFreedom3018 was treated fairly, because in most cases, physical damage to the GPU is a straight-up rejection for warranty claims.

News Source: Reddit

About the author: Omar Sohail is a reporter and analyst for Wccftech's mobile section, specializing in the technology and business of the mobile industry. His expertise lies in the intricate hardware supply chain, covering developments in semiconductor manufacturing, chip lithography, and camera sensor technology.

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